Cancellation Policy :

We understand that sometimes plans change. Here’s our cancellation policy to keep things clear and simple:

Order Cancellation:

• You may cancel your order within 24 hours of placing it, provided it has not yet been processed or shipped.
• To request a cancellation, please contact us at sales@infiniityshop.com with your order number and reason for cancellation.

After 24 Hours / Order Processed:

• Once your order has been processed or shipped, it can no longer be canceled. However, you may be eligible for a return or exchange depending on our Return Policy.

Made-to-Order or Personalised Items:

• Orders for personalised or made-to-order items cannot be canceled or changed once production has begun.

Refund for Canceled Orders:

• If your order is successfully canceled, a full refund will be issued to your original method of payment within 5–7 business days.

If you have any questions, feel free to reach out to our customer support at sales@infiniityshop.com.

Any exchange or return shall not be entertained in case of goods delivered outside India.

Exchange and return Policy For goods delivered within India : 

Inform us within 3 days from the date of delivery if seeking any return or exchange with the reason for exchange or return.

On approval for the exchange or return customer will be asked to send the goods (in their original form) back to our address. Return charges and additional payment to make goods available at our location will be borne by the customer himself.

Return or Exchange shall be entertained only if there is defects, sent wrong/another product (need 360° unboxing video as a proof). Also note, minor problems of thread , misprint , smudges , stain will not be considered as damage/defect.

After receiving the goods back, customer will get an update approving the exchange or refund.

Refunds, if any, shall be processed through the online mode within 10-15 working days after the approval of refund, if any.